Why do businesses lose customers? We found some frightening statistics:

69% Poor Customer Service   5% Friendly Referrals 14% Product Dissatisfaction   3% Moving 8% Competitive Reasons   1% Death

 

JKS can help ensure that your business achieves its potential in more ways than one. As a consumer market research firm, we can objectively evaluate how your products, services, locations, advertising and staff affect your customers.

Think of us as a customer who will tell you, with in-depth research and concise reports, how your operation is running and how your employees are performing.

JKS improves your business by:

Once we determine your needs, you can leave all the details to us. From identifying target markets, developing surveys, recruiting participants, coordinating special settings to full analyses, summaries and reports, we can help you get the results you need. Review our services for details.